Understanding and Dealing with Offenders’ Difficult Behaviours
Gain practical insight into offenders’ behaviours and learn how to engage safely, effectively, and professionally in challenging situations.
Upcoming Run: 18th Apr 2026
Upcoming Run: 18th Apr 2026
Understanding and Dealing with Offenders’ Difficult Behaviours
SPS-020-UDO
$0.00
Duration: 2.00 hours
Upcoming Run: 18th Apr 2026
Sign Up nowCourse Fees & ScheduleWhat is it about?
Why do some behaviours feel difficult, unpredictable, or emotionally draining?
And how do we offer support while keeping clear, healthy boundaries?
Working with offenders is complex. Behaviour is often shaped by trauma, addiction, incarceration experiences, and long-standing coping patterns. Without the right understanding and skills, volunteers can feel overwhelmed, uncertain, or even unsafe.
This webinar offers grounded insight, practical tools, and real-world guidance to help you navigate these challenges with confidence and care.
What Is This Module About?
Understanding and Dealing with Offenders’ Difficult Behaviours is a 2-hour live webinar designed to equip volunteers and helping professionals with a clearer understanding of offender profiles, common behavioural patterns, and the challenges that arise when working with them.
How This Course Makes a Difference
Working with offenders requires more than good intentions.
This webinar helps you move beyond uncertainty into clarity understanding behaviour, responding skillfully, and supporting change without burning out or overstepping boundaries.
You’ll walk away with greater confidence, practical tools, and a healthier mindset for long-term engagement.
Understand Offender Profiles
Gain insight into common offender backgrounds and the behaviours you may encounter.
Recognise Challenging Behaviours
Learn to identify behaviour patterns and what may be driving them.
Navigate Difficult Interactions
Develop strategies to stay calm, safe, and effective during challenging moments.
Apply Practical Engagement Skills
Use clear communication and de-escalation techniques to support constructive interaction.
Maintain Professional Boundaries
Understand how boundaries protect both volunteers and the rehabilitation process.
Practise Sustainable Self-Care
Recognise when to seek support and how to care for yourself while helping others.
Who is it for?
Volunteers in Helping Roles
Build confidence in handling challenging behaviours while staying grounded and safe.
Community or Social Service Volunteers
Strengthen engagement skills when supporting offenders in rehabilitation or reintegration.
Peer Support Volunteers
Learn how to care deeply while maintaining clear, professional limits
Correctional & System Partners
Gain shared language and understanding to support rehabilitation efforts more effectively.
Helpers in Reintegration or Throughcare Roles
Learn how to support change without overstepping or burning out.
Why Learn with Us
🔧 Hands-On & Practical
We believe the best learning happens by doing. Our courses are highly experiential — packed with real-life case studies, role-plays, and interactive group work. You won’t just sit through slides; you’ll practise the skills that matter.
🎓 Learn from the Best
Our trainers are experienced practitioners, not just facilitators. They’ve walked the talk and brought wisdom from the field, not just the textbook. Learn from people who’ve been there — and are here to help you grow.
🎉 Fun, Safe & Engaging
Learning should feel energising. We foster a warm, inclusive environment where you're encouraged to ask, reflect, laugh, and learn — all while building supportive relationships with fellow participants.
📚 Backed by Research
Every course is grounded in evidence-based practices from psychology, social work, education, and communication science. You get practical tools that work — not just trendy jargon.
🌍 Designed for Real Life
Our content is real-world-ready. Whether you're navigating tough conversations at home, supporting others in your role, or developing your own mindset, what you learn is instantly applicable.
🌱 Lifelong Learning Community
When you join us, you join a movement. All alumni get access to follow-up events, peer circles, and exclusive learning
Meet your trainers
Joelle Tan
Senior Counsellor | Social Worker | Prison Officer (Retired)
Joelle brings over 20 years of correctional experience, with a focus on addiction, maladaptive behaviours, and trauma-related rehabilitation. She has designed and delivered impactful programmes across Singapore’s correctional landscape, with a gift for connecting deeply with youth and women offenders. Trained in social work and counselling, Joelle continues to serve in restorative and rehabilitative spaces.
- •Social Worker / Counsellor
| Date | Start Time | End Time | Format |
|---|---|---|---|
| 2026-04-18 | 10:00 | 12:00 | Online |
Course Fees
| Course Structure | Fee (Net Fee after training grant subsidy) |
|---|---|
| Free (Sponsored by Singapore Prison Service)This course is complimentary for volunteers and staff from partner organizations of the Singapore Prison Service. | Free |