What Should I Do? Managing Real-Life Ethical Dilemmas in Volunteer Work
Learn to recognise, reflect on, and respond to real-world ethical dilemmas in volunteer work guided by lived experience stories and grounded in professional boundaries.
Upcoming Run: 1st Nov 2025
Upcoming Run: 1st Nov 2025
What Should I Do? Managing Real-Life Ethical Dilemmas in Volunteer Work
SPS-013-WMR
$0.00
Duration: 23.98 hours
Upcoming Run: 1st Nov 2025
Sign Up nowCourse Fees & ScheduleWhat is it about?
Ever been caught in a moment where you weren’t sure what to say or do?
A request for money. A relapse confession. An expectation you can’t meet. Or sudden silence from someone you’ve been supporting.
These situations are part of real volunteer work and they’re rarely straightforward. This micro-learning module equips you to recognise the complexity of these moments, hear directly from those who’ve navigated them, and reflect on how to uphold your values and boundaries while maintaining trust
What Is This Module About?
This 2-hour asynchronous micro-learning module helps you recognise and respond to common ethical dilemmas in volunteer work without losing empathy or professionalism. Through video-based lived experience sharings, reflection prompts, and scenario-based activities, you will learn to:
Identify and understand why certain situations feel emotionally and relationally complex
Hear from experienced volunteers on how they balance care with clear boundaries
Reflect on your own approach to ensure you protect both the relationship and your role
How This Course Makes a Difference
Helping someone doesn’t mean saying “yes” to everything. By exploring realistic dilemmas, you’ll develop a mindset that respects yourself and those you serve, while knowing when and how to seek support.
Manage Real-Life Dilemmas with Empathy and Boundaries
Learn how to respond to common volunteer challenges from financial requests to relapse disclosures with professionalism, compassion, and clarity.
Say “No” Without Closing the Door
Discover ways to decline requests like lending money while preserving trust and the relationship.
Navigate Relapse Disclosures Respectfully
Respond to admissions of substance use with care, balancing empathy with your duty of care.
Manage Expectations and Clarify Roles
Address unrealistic expectations without guilt, keeping your volunteer role clear and sustainable.
Respond to Silence with Sensitivity
Learn how to handle ghosting or sudden withdrawal while maintaining respect and healthy boundaries.
Ground Yourself in Ethical Principles
Build confidence in making tough decisions by using core values and clear boundaries as your guide.
Who is it for?
Ready to Respond to Real-World Challenges?
Whether you’re supporting others in correctional settings, communities, or reintegration programmes, this module will help you stay grounded in your role while maintaining trust. You’ll learn to make ethical decisions that respect both your wellbeing and the dignity of those you support.
Volunteers in Helping Roles
Respond to dilemmas in youth engagement with respect, clarity, and appropriate limits.
Spiritual Counsellors & In-Care Facilitators
Offer faith-based guidance while balancing compassion with clear role boundaries.
Aftercare Befrienders & Community Volunteers
Provide consistent, sustainable support by recognising and managing common grey areas in helping relationships.
Volunteers Working with Families
Navigate sensitive requests and expectations in ways that protect relationships and maintain trust.
Community & Social Service Professionals
Integrate ethical decision-making into your practice for more sustainable, respectful client relationships.
️ Prison Care Counsellors & Officers
Strengthen your ability to manage complex situations in-custody and post-release with professionalism and empathy.
Why Learn with Us
Hands-On & Practical
We believe the best learning happens by doing. Our courses are highly experiential — packed with real-life case studies, role-plays, and interactive group work. You won’t just sit through slides; you’ll practise the skills that matter.
Learn from the Best
Our trainers are experienced practitioners, not just facilitators. They’ve walked the talk and brought wisdom from the field, not just the textbook. Learn from people who’ve been there — and are here to help you grow.
Fun, Safe & Engaging
Learning should feel energising. We foster a warm, inclusive environment where you're encouraged to ask, reflect, laugh, and learn — all while building supportive relationships with fellow participants.
Backed by Research
Every course is grounded in evidence-based practices from psychology, social work, education, and communication science. You get practical tools that work — not just trendy jargon.
Designed for Real Life
Our content is real-world-ready. Whether you're navigating tough conversations at home, supporting others in your role, or developing your own mindset, what you learn is instantly applicable.
Lifelong Learning Community
When you join us, you join a movement. All alumni get access to follow-up events, peer circles, and exclusive learning spaces. You stay connected, supported, and part of something bigger — long after the course ends.
Meet your trainers
Blended Concept
Human-Centred Learning Specialist
Blended Concept is a social learning studio dedicated to designing transformative education that bridges personal growth, social change, and professional development. We specialize in creating practical, human-centered learning experiences that empower individuals, uplift communities, and shift systems. At Blended Concept, we believe learning should not only inform, but transform.
- •School of Life - Where Theory Meets Real Change
How will the course run?
📌 Course Access Information
This is a self-directed e-learning course, and it will be accessible for 30 days from the date of your course launch.
🕒 Please ensure that you complete the course within this 30-day window.
📺 Go through all the self-directed e-learning videos at your own pace during this period.
If you have any questions or need assistance, feel free to reach out to the course support team.
| Date | Start Time | End Time | Format |
|---|---|---|---|
| 2025-11-01 | 00:00 | 23:59 | Self-Directed E-Learning |
Course Fees
| Course Structure | Fee (Net Fee after training grant subsidy) |
|---|---|
| Free (Sponsored by Singapore Prison Service)This course is complimentary for volunteers and staff from partner organisations of the Singapore Prison Service. | Free |
